Refund Policy

Last updated: January 2026

Thank you for supporting Chico Chip Co. We’re a small, Chico‑based business, and we want you to love what you receive from us. Because our products are food items, we generally cannot accept returns — but we’ll always do our best to make things right if something goes wrong.
 

All Sales Are Final

Due to the perishable nature of our products, all sales are considered final. We cannot accept returns or exchanges once an order has shipped.
 

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at:
matt@chicochipcompany.com
 

To help us resolve the issue quickly, include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging (if applicable)

We’ll review the situation and offer a replacement or refund when appropriate.
 

Lost or Delayed Packages

If your package is marked as delivered but hasn’t arrived, or if it appears to be delayed, reach out to us and we’ll help investigate with the carrier. Please allow carriers up to 48 hours after a “Delivered” scan, as packages sometimes arrive shortly afterward.

While we can’t control carrier delays, we’ll do our best to support you.
 

Refunds (When Approved)

If a refund is approved:

• It will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

We’ll notify you once your refund has been processed.
 

Order Cancellations

Orders can be canceled only if they have not yet been processed or shipped. If you need to cancel, contact us as soon as possible at matt@chicochipcompany.com.
 

Questions

If you have any questions about this policy or need help with an order, reach out anytime:
matt@chicochipcompany.com.